Last updated: 25 October 2026
Welcome to our website. We value your privacy and are committed to protecting your personal information when you browse our website, place an order or contact us.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit or purchase from our online store, which features our handmade brands: Cuddle Lace, Enormous Happiness and Hearty Melty.
1. Information We Collect
When you visit our website or make a purchase, we may collect the following information:
- Personal information: Your name, email address, telephone number, billing address and shipping address.
- Order information: Products purchased, order details, transaction status and purchase history.
- Payment information: Payment method and transaction confirmation. Online payments are processed by third-party payment providers. We do not intend to store your full credit or debit card details on our website.
- Account information: Username, password and account details if you create an account.
- Technical information: IP address, browser type, device information, cookies and website usage data, where applicable.
- Communication information: Information you provide when contacting us through email, contact forms or social media.
Please do not send us sensitive personal information unless it is necessary for a specific request.
2. How We Use Your Information
We use your personal information to:
- Process and fulfil your orders.
- Arrange shipping and delivery.
- Process payments and verify transactions.
- Send order confirmations, receipts and delivery updates.
- Respond to enquiries and provide customer support.
- Manage customer accounts and purchase records.
- Improve our website, products and shopping experience.
- Detect and prevent fraud, unauthorised transactions and security issues.
- Meet applicable legal, accounting and regulatory obligations.
- Send promotional emails or updates where you have consented to receive them.
You may opt out of promotional communications at any time.
3. Online Payments
Our website may use CHIP and other payment service providers to process online transactions.
When you make a payment, the relevant payment provider may collect and process your payment details in accordance with its own privacy policy and terms.
We receive the information necessary to confirm and manage your order, such as payment status and transaction references. Your payment information may be processed by the relevant payment provider and financial institution.
We do not control the privacy practices of third-party payment providers. Please review their privacy policies before making a payment.
4. Sharing Your Information
We do not sell your personal information to third parties.
We may share relevant information with trusted service providers when necessary to operate our business, including:
- Payment providers: To process and verify payments.
- Delivery and courier companies: To deliver your orders.
- Website and hosting providers: To maintain our website and store information securely.
- Website plugins and service providers: To support checkout, customer accounts, security, analytics and other website functions that we use.
- Professional advisers and authorities: Where necessary to comply with legal obligations or protect our legal rights.
We share only the information reasonably necessary for the relevant purpose.
5. Cookies and Website Technologies
Our website may use cookies and similar technologies to:
- Keep products in your shopping cart.
- Maintain your login session and checkout process.
- Remember your preferences.
- Improve website functionality and performance.
- Understand website traffic and usage, where analytics tools are enabled.
You can manage or disable cookies through your browser settings. Some website features may not work properly if essential cookies are disabled.
6. Data Storage and Security
We take reasonable steps to protect your personal information against unauthorised access, disclosure, alteration, loss or misuse.
Your information may be stored or processed by our website hosting provider and other service providers, including providers located outside Malaysia where applicable.
Although we take reasonable precautions, no online system or electronic transmission can be guaranteed to be completely secure.
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, maintaining business records and complying with applicable legal requirements.
7. Your Privacy Rights
Subject to applicable law, you may have the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Withdraw consent to certain processing activities.
- Object to or opt out of direct marketing.
- Request information about how your personal data is handled.
To exercise these rights, please contact us using the contact details provided below. We may need to verify your identity before processing your request.
8. Third-Party Websites
Our website may contain links to third-party websites, payment services or social media platforms.
We are not responsible for the privacy practices, content or security of those external websites. We encourage you to read their privacy policies before providing personal information.
9. Children’s Privacy
Our website is intended for general shoppers. We do not knowingly collect personal information from children where parental or guardian consent is required by applicable law. If you believe a child has provided personal information inappropriately, please contact us so that we can review the matter.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website features, payment services or applicable laws.
Any updates will be published on this page with a revised “Last updated” date.
11. Contact Us
If you have questions about this Privacy Policy or wish to request access to or correction of your personal information, please contact us:
Business: Little Things by Lala (Cuddle Lace, Enormous Happiness, Hearty Melty)
Website: www.littlethingsbylala.com
Email: lala@littlethingsbylala.com
Business address: Sabah, Malaysia.
We will review and respond to privacy-related enquiries within a reasonable period, subject to applicable legal requirements.
This Privacy Policy is intended to explain our general data practices. It should be reviewed and updated to reflect the actual services, plugins and payment methods used on our website.